Frequently Asked Questions
HAVE QUESTIONS?
Here are answers to some of our frequently asked questions.
Where are you located?
18926 W Catawba Ave
Cornelius, NC 28031
19330 H M Junker Dr
Cornelius, NC 28031
What are the office hours?
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 2:00 PM
Sunday: Closed
What are the access hours?
Access your unit at any time, 24/7.
How much notice needs to be given before I move out?
All contracts are month-to-month. However, we do require a 30-day notice before you move out.
Does there have to be someone in the office to let me through the security gates?
No. At the time of signing you will be given your own security pass code that will allow you access to your unit during normal access hours.
Am I required to store long-term?
We offer flexible month-to-month lease options, so you can store with us for as short or as long as you need.
How do I pay my storage bill?
You can pay your storage bill online using a debit or credit card. Additionally, you can discuss autopay options with your facility manager.
What documentation do I need to rent a unit?
A valid government-issued ID, such as a driver’s license, passport, or state ID, is required.
What items am I not allowed to store?
You cannot store perishables, plants, animals, stolen or illegal goods, flammable or hazardous materials, combustible items, or liquids.
How do I know how much storage space I will need?
What forms of payment do you accept?
Checks, money orders, VISA, MasterCard, American Express, Discover and cash.
Do you sell boxes and storage supplies?
Yes. We sell various moving supplies in our office.
What does 24-hour access entail?
24-hour access means unrestricted entry to a facility or service at any time, allowing you to use or access it around the clock.